Three quick steps: download the free RustDesk app, open it, and send me the ID and password it shows. You'll approve the connection and can watch everything I do.
Your download starts automatically. If it doesn't, click the button below.
Other computer: Windows · Mac (Apple M-chip) · Mac (Intel)
Open the downloaded file (bottom of your browser or your Downloads folder). If Windows asks "Do you want to allow this app to make changes?", click Yes. Click Install (recommended, so I can help you faster next time) or just use it right away.
One-time setup: click the ⋮ next to your ID → Network → ID/Relay server, paste these two values, then click OK:
On the left side of RustDesk, under Your Desktop, you'll see:
Type them into the form and press Send to my technician. When I connect, a window asks you to Accept. You can end the session any time by closing RustDesk.