Privacy Policy
Effective November 12, 2026 · ML Enterprise LLC ("we", "us")
This policy explains what information we collect through mlenterpriseapps.com, its subdomains and our client portal (the "Services"), and how we use it. We keep this simple: we collect only what we need to support you, and we never sell your information.
Information we collect
- Contact details you give us: name, company, email and phone number from the contact form, live chat, remote-help form, or when you request a portal account.
- Messages: what you write in live chat, the contact form, and conversations with AI agents in the portal.
- Account information: your email, name, company, role and a securely hashed password (we cannot see your password).
- Remote support details: a remote-access ID and one-time password you choose to send us so we can connect to your computer with your permission.
- Basic technical data: sign-in times and information your browser sends automatically (such as IP address) for security and to keep the Services running. Video calls connect browser-to-browser and are not recorded by us.
How we use it
- To answer your questions and provide IT support, custom apps and AI agents.
- To run your portal account and control who in your company can access which tools.
- To keep the Services secure and prevent abuse and spam.
- To contact you about your requests or your account. We don't send marketing without asking.
AI agents
Messages you send to an AI agent are processed by an AI model provider (such as Cloudflare Workers AI or Anthropic) to generate replies. Your conversation history is stored privately for your account so you can pick up where you left off. Please don't share passwords, payment card numbers or other highly sensitive data with an AI agent.
Who we share it with
We don't sell or rent your information. We share it only with service providers that help us run the Services, such as Cloudflare (hosting, database, video connectivity) and AI model providers, under their own privacy and security commitments, or when required by law.
How long we keep it
We keep account data while your account is active, and chats, leads and support records as long as needed to support you and keep business records. You can ask us to delete your information at any time.
Security
All connections are encrypted (HTTPS). Passwords are stored as salted hashes, each company's data and conversations are kept separate, and remote sessions only start after you accept them.
Your choices
You can ask to see, correct or delete your information, or close your account, by emailing mlallman85@gmail.com or texting 516-304-0660.
Children
The Services are for businesses and are not directed to children under 13.
Changes
If we update this policy, we'll change the effective date above, and for significant changes we'll notify portal users.
Questions? ML Enterprise LLC · Elmont, NY · mlallman85@gmail.com · 516-304-0660 · Terms of Service